Dear Customer
Allianz is totally committed to providing you with an excellent level of service. This applies whether you are dealing with us over the telephone, by post or on the internet.
The service commitments set out below are the targets we expect to achieve. We hope you will agree that they represent a high level of service.
- You are guaranteed friendly and professional service in all your future dealings with us.
- All staff will give their name when answering the telephone.
- We will answer all phone calls within 15 seconds.
- We will return to ‘holding’ calls at least every 45 seconds.
- If you leave a message for someone your call will be returned that day.
- We will issue documentation that is straightforward and easy to understand.
- We will issue quotations within 1 working day.
- We will issue policy documents within 2 working days of payment being received.
- We will issue standard renewals so that you receive them at least 21 days prior to your renewal date.
- We will issue non-standard renewals so that you receive them at least 21 days prior to your renewal date subject to us having received any information we have requested from you.
- Your letters will be acknowledged or replied to within 2 days of being received.
- The site will be easily navigable and available 24 hours a day, 365 days a year
Property Damage Claims Service - Home and Motor
- Allianz guarantees a fast and efficient claims service.
- Motor - We shall maintain a panel of Approved Repairers in Northern Ireland with facilities to provide courtesy cars whilst repairs are being carried out, who are authorised to commence repairs promptly and who will undertake responsibility for arranging inspection by an engineer when necessary.
- Motor - We will make contact within 1 working day of receiving details of damage requiring inspection by an engineer at other than an Approved Repairer.
- Our loss adjustors will make contact within 1 working day of being supplied with the necessary details.
- We shall issue settlement cheques within 5 working days of receipt of completed documentation for property damage claims.
Let us know what you think
As a valued customer we would like to hear what you think. Why not complete the Rate Our Service section? Alternatively, if you consider that we have fallen short of our commitment to you or if you would like to make a complaint, please telephone us on 08457 828828 and ask to speak to a Business Service Manager. (Full details of our complaints procedure is contained in our Terms of Business and Policy documents).
Many thanks
Karen McVicker
Business Service Manager